What you need to know before you enrol:

  1. You have a 7 day cooling-off period if you change your mind
  2. You must have sufficient data and equipment to view online videos. (If you are able to view YouTube videos, that’s good enough.)
  3. You may not share your access info with somebody else but you may access the course from anywhere (phone, computer or tablet).
  4. You may cancel and request a refund within 30 days if we are not living up to our expectations.
  5. Certification requirements are unique for each course. Make sure you have read that info.
  6. Some courses require that we send you kit, equipment, software. If we’ve already sent that, it will influence the value of the refund.

For more info – read the FAQ.

View the full refund and cancellation policy here.

 

Frequently asked questions

View the full refund and cancellation policy here.

What if I change my mind?

7 days to cool off:

  • If you signed up, and have not accessed the course content, you have 7-day cooling off period to apply for a full refund.

Technical issues:

Do I have the necessary equipment?

  • Make sure that you have the equipment as well as internet connection and data that are sufficient for viewing online video (e.g. a YouTube video).  If you have a technical problem, we’ll try to help you. If we were unable to help you, and if the problem was caused by us, we’ll understand that you are dissatisfied and that you will want a refund.

Dissatisfied and want a refund:

What if I’m dissatisfied with my purchase?

  • If you are not happy with the course, of if we were unable to provide the course due to technical problems (described above), or other failure on our part, please let us know within 30 days of registering. However, if you have already viewed most of the course content, or if you have shared your access with somebody else, then there’s a very good chance that the refund request will not be accepted.

How long does a refund take?

How long does it take to get a refund?

  • If you overpaid us for some reason, it will take up to two weeks to process the refund.
  • All other refund requests depend on the circumstance; such as whether you have already accessed most of the course, or if you have received other learning material or training kits, or if you are in the process of returning goods, etc. We need to process all of that before you receive a refund.

Sharing access info with other people:

May I share my access info with somebody else?

  • That is not permitted. Everybody pays for their own access. If we find unauthorised students on a course, a student can expect to have their access cancelled immediately without refund.
  • If you do this, it could really interrupt a course. If other students are enrolled, we might need to cancel everybody’s access codes and issue new ones.

Certification:

Will I receive a certificate?

  • This depends on the course you are enrolling for.  Make sure you have read this information in the outline of the course you are interested in.
  • Some courses prepare you for external certifications, such as Pastel or the ICB or the Department of Education.
  • Some courses are modules or subjects that form part of a qualification. In this case, you need to finish a full qualification in order to receive a certificate.
  • Some courses require an exam. Some exams may be taken online. Others must be completed at a testing centre.
  • Other courses may simply be completed online. 

Refund and cancellation Policy

1.      Introduction

We want you to be happy and confident with your decision to study with us. This is our cancellation and refund policy for online supported self-study and eLearning courses, hereafter referred to Courses.

Qualitas Career Academy will be referred to as the Academy. The student and account payer will jointly and severally be referred to as the Student.

2.      Non-transferrable access

Access to Courses may not be transferred or shared. If it is determined that the Student has shared the Course access information with somebody not party to the enrolment agreement, this will result in the immediate cancellation of access to online learning facilities. No refund requests will be considered thereafter.

3.      Consideration of cancellation requests

Cancellations are to be submitted in writing and will be considered if they are made under the following circumstances:

3.1. Cooling off period

3.2. Gross product or service failure

3.1. Cooling off period

The cooling-off period will be seven days from the date of enrolment. Students have the right to cancel a Course within that period. After the cooling-off period, a cancellation will be subject to the consent of the Academy as well as the Student.

3.2. Gross product or service failure

Gross product or service failure is the severe administrative or academic failure by the

Academy that directly prevents a student from successfully completing the course within the contract period.

Applications for refunds in respect of gross product or service failure will only be considered once the Academy has been given notice of the problem and all reasonable attempts by the Academy to resolve the problem have been exhausted. A student must report this problem in writing and be in possession of written acknowledgement thereof from the Academy.

It is the responsibility of the Student enrolling for the Course to ensure that he or she is in possession of or has access to the necessary equipment and a functioning internet connection with enough data to view video files that are streamed over the Internet.

4.      Refund conditions

If a refund request is due to a student overpaying an account, this will be processed within two weeks of receiving the refund request.

Cancellations requests that are not related to the cooling off period will only be considered once efforts to resolve a customer complaint have been exhausted.

Upon receipt of a refund request the Academy reserves the right to evaluate the usage patterns by a student. If it is determined that more than 50% of the course has already been accessed, the refund request may be rejected.  If it is determined that multiple users have made use of the Student’s access to the Course, the refund request may be rejected.

5.      Other Refund / Cancellation Policies

Please note this policy relates solely to the delivery of e-learning courses and online supported self-study programmes. For other aspects of refund and / or cancellation that relate to other services please refer to the appropriate terms and conditions which will be stated in your enrolment agreement, or are available upon request.


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